Exchanges & Returns
Of course, you have the option to return or exchange your order within 14 days of receipt.
To ensure a smooth process, please note the following:
- Returns must be made within 14 days of delivery.
- Items must be in perfect original condition – unworn, unwashed, and with all tags attached.
- Please send all items together in one shipment.
- Returns from Switzerland are free of charge for you, provided you contact our e-shop team in advance and use the return process we specify.
Please contact us before returning an item so that we can send you all the necessary information for the return.
For prompt processing, please include the fully completed return form with your return.
Refunds
After receiving and carefully inspecting your return, the refund will be issued via the original payment method.
- You will be notified by email when the return process is complete.
- Processing usually takes 5 to 10 business days.
- The credit to your credit card will appear depending on your credit card company, usually within two billing cycles.
Please note that refunds will only be issued to the original purchaser or the holder of the payment method used. Shipping costs cannot be refunded in the event of a return.
Further Information
- Returns can only be accepted from the respective delivery country.
Exchanges
If you wish to make an exchange, please note this on the enclosed return form or contact our customer service directly – we will be happy to assist you personally with your request.
Exchanges are only possible for items that are in perfect original condition – unworn, unwashed, and with all tags intact.
Exchanges can only be made for size or color. If you would like a different item, please place a new order in our online shop.
Please return your items together in one shipment. We reserve the right not to accept multiple returns from the same order at different times.
Returns are made via the shipping service provider that delivered your order (Post or DHL).
Please note that returns can only be accepted from the respective country of delivery. For example, if your order was delivered to Switzerland, the return must also be made from Switzerland. Otherwise, additional costs for import and shipping may arise, which you will have to bear.
Personalized and specially manufactured items are excluded from exchange.
Exchanges are generally processed immediately after receipt and inspection of your return.
Further information can be found in our General Terms and Conditions.
For questions or personal assistance, please do not hesitate to contact us at any time:
Email: schweiz@frauenschuh.com
Phone: +41 76 292 14 33 (Monday to Friday from 08:00 to 18:00, excluding holidays)
Please note that CH.FRAUENSCHUH.com will only refund items that are in perfect original condition – unworn, unwashed, and with all tags intact.
We reserve the right to refuse returns for items showing signs of use.
Once your return has been received and carefully checked by us, the corresponding amount will be refunded within a few days.
The refund will be made using the original payment method and is exclusive of shipping costs. Please note that credit card refunds generally take longer than bank transfers.
The duration of the refund is determined by the respective credit institutions and is outside our sphere of influence.
