Discover and enjoy our online shop – conveniently, anytime, and around the clock.

Once you have found your desired product, simply select the appropriate color and size and add the item to your shopping cart by clicking on "Add to cart". There you will always have an overview of your selection.

Would you like to proceed directly to checkout or continue browsing? You decide flexibly. Choose between "Continue shopping" or "Proceed to checkout" and customize your shopping cart at any time according to your wishes. You can easily access your shopping cart via the icon in the upper right corner.

To complete your order, click on "Proceed to checkout" and follow the further steps.

Shipping Information

Orders are processed and shipped from Monday to Friday. Orders received on Austrian holidays will be processed on the next business day.

Shipping is exclusively from Austria in cooperation with our logistics partner DHL.

Expand your ordering options with our telephone service

In addition to convenient online ordering, we also offer you the option of placing your order by phone. Our friendly customer service team is always there to assist you with product selection and the entire ordering process.

Simply call us at: +41 76 292 14 33
Availability: Monday to Friday, 08:00 AM – 06:00 PM

We look forward to assisting you personally!

If you wish to cancel your order or individual items from it, please send us an email with your request to eshop@frauenschuh.com. Please include your order number – we will take care of everything else as quickly as possible.

We are happy to offer you the option of having your order gift-wrapped. In the checkout, simply tick the appropriate box to inform us that the order should be gift-wrapped.

If you have several items in one order, please leave us a short note under the "Gift Wrapping" option to specify which item the wrapping should apply to.

Additionally, you have the option to add a personal message. Upon request, we will wrap the desired garments in a color-coordinated felt pouch and tie it elegantly with a ribbon.

Shopping without a customer account

Shopping at Frauenschuh.com is also possible without a customer account. When you click on "Checkout", you can either log in to your existing account, create a new account, or simply proceed as a guest.

If you decide to create a customer account during checkout, you can still do so at the end of the ordering process. Simply enter your address details and payment method, confirm your order – and voilà!

Advantages of a customer account:

With a customer account with us, you enjoy numerous advantages:

• Overview of all your purchases
• Adding items to your wish list
• Editing all account details, address data, and email settings
• Overview of the status and history of your orders
• Access to all your invoices
• Option to change your password
• Option to subscribe and unsubscribe from the newsletter

Order Confirmation & Tracking

After completing your order, you will receive an order confirmation by email. This email contains a link that allows you to check the current status of your order at any time. If you have created a customer account, you can also view the status directly in the customer area under "Orders".

As soon as your order has been picked up by our logistics partner, you will receive a separate email with the corresponding tracking number. Using the provided link, you can:

• track the status of your shipment,
• specify the delivery time,
• adjust the delivery address.

Track your shipment: www.dhl.com

A few minutes after placing your order, you will receive an order confirmation by e-mail from Frauenschuh.com. If you do not receive it, a transmission error may have occurred during the entry of your data or payment.

In this case, please try placing the order again or contact us by phone at: Phone: 0041 762 921 433,

Monday to Friday from 08:00 to 18:00.

We ship your orders exclusively via our trusted logistics partner DHL. All shipments from FRAUENSCHUH.com are insured against theft and damage. However, this insurance coverage ends as soon as you have confirmed receipt of the delivery in writing with our delivery service.

Switzerland:
- Standard shipping: 2–4 business days – Shipping costs CHF 30.00
- Free shipping for orders over CHF 700.00
- Express shipping: 1 business day – Price CHF 60.00

Returns:
You can return your items free of charge within 14 business days if you use the enclosed return label. If you choose to send the return via another shipping service provider, you will bear the costs yourself.

Please note that we only accept returns that are unworn and in perfect condition. All original packaging and labels should also be included.

We ship your orders exclusively with our trusted logistics partner DHL. All shipments from FRAUENSCHUH.com are insured against theft and damage. However, this insurance coverage ends as soon as you have confirmed receipt of the delivery in writing with our delivery service.

Switzerland:
- Standard shipping: 2–4 working days – Shipping costs CHF 30.00
- Free shipping for orders over CHF 700.00
- Express shipping: 1 working day – Price CHF 60.00

Yes, DHL allows delivery to one of their Access Points near you.

If you are in or planning a visit to Andermatt, Kitzbühel or Munich, you are welcome to pick up your order directly from our Frauenschuh stores.

Please note that direct exchanges in store are not possible. If you wish to return or exchange an item, please contact us by phone at: +41 76 292 14 33 .